Shipping information
Free shipping for orders under 30KG.
If your parcel be exceptionally large or heavy, you may opt for Heavy & Oversized Cargo shipping, incurring an additional charge of 10 AED.
Estimated shipping time is 6–15 business days, depending on the destination.
Product Care
- Keep the device dry.
Avoid exposing it to water, moisture, or high humidity unless the product is designed to be water-resistant. - Clean regularly.
Wipe the surface with a soft, dry cloth. Do not use harsh chemicals or abrasive materials. - Check components.
Ensure sensors, feeding ports, or water outlets remain clean and unobstructed. - Protect from pets’ chewing.
Keep cables and detachable parts out of reach to prevent damage. - Use original accessories only.
Always use the provided adapter or manufacturer-approved replacements. - Avoid extreme temperatures.
Do not place the product under direct sunlight, near heat sources, or in freezing environments. - Unplug before maintenance.
Disconnect the power before cleaning, refilling, or adjusting the device. - Update firmware if applicable.
Keep the device’s software up to date for best performance and safety.
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