Our standard operating hours are from 9:00 AM to 5:00 PM, Monday to Friday.

We are closed on Fridays but remain open for online delivery. Hours may change during Ramadan and public holidays.

If the problem is related to the purchased product, please attach your order number (from any purchasing platform of JNE brand) and a photo or image link of the purchased product.

*All custom-made or personalized items are final sale and are not eligible for return or exchange.