At present, we only offer complimentary delivery within the United Arab Emirates; however, complimentary delivery orders must not exceed 30kg in weight.
*If your location is considered a remote area within the UAE, an additional surcharge of around 5 AED may apply. The exact amount depends on your specific address.

Following dispatch, the standard transit time is 6 to 12 working days.

We accept major Credit/Debit Cards (Visa, MasterCard), Apple Pay, and Google Pay.

You can request a modification or cancellation by calling or WhatsApp us within 2 hours of placing your order, provided it hasn't been processed for packing. We will do our best to accommodate your request.

Customers may return items within 7 days of delivery without providing a reason. Please refer to our returns and refunds policy for details.

For eligible refunds on COD orders, the amount will be processed via a bank transfer to your registered account. This process typically takes 7 business days.

We are sorry for the inconvenience! Please check your packing slip and contact us immediately at [Your Customer Service Email/Phone] with your order number. We will investigate and resolve it promptly.